CUSTOMER ALERT: THE DALLASGO PAYMENT PLATFORM HAS
LIMITED FUNCTIONALITY UNTIL MAY 18, 2026
Dallas Water Utilities (DWU) – DWU is committed to offering a seamless, secure and user-friendly online payment experience. As part of these efforts, DWU will implement a new billing system to integrate with the DallasGo online payment platform on Monday, May 18, 2026.
The DallasGo upgrade will introduce new features that will simplify and enhance customer experience, including real-time account balance; self-service dashboards for customer requests and assistance; additional ways for customers to view their water usage online; and online enrollment for payment plans.
What Customers Need to Know
There will be no late payment fees or water service disconnections during this time. The DallasGo online payment platform will only accept
one-time payments during the upgrade. No water bills will be mailed during this
time.
Payment Options
During the scheduled service interruption, customers may continue to make payments through the following methods:
- To make one-time payments on DallasGo, visit DallasGo.dallas.gov
- Paying by mail with a check or money order by sending your payment to City of Dallas, City Hall, 2D South, Dallas, TX 75277
- At an authorized payment station, visit bit.ly/DWUPayStations for locations
- In person at Dallas City Hall (2DS), 1500 Marilla Street, Dallas, TX 75201 (cash, check or money order only)
These payment options will remain available before and after the system goes live.
AutoPay Customers
AutoPay is currently unavailable and will remain inactive until the upgraded DallasGo platform goes live on May 18. Customers previously enrolled in AutoPay must re-enroll to continue automatic payments.
Current DallasGo Users
DWU customers will receive a letter with an activation code and step-by-step instructions on how to re-register their profile and re-enroll in AutoPay on the upgraded DallasGo online platform at DallasGo.dallas.gov.
To learn more, please read the FAQs. For additional questions or assistance, call DWU Customer Service at 214-651-1441, Monday through Friday, 8 a.m. to 5 p.m.
