Office of Community Care


City of Dallas Rent Relief

The City of Dallas is committed to providing assistance to residents in need of rental, utility or other assistance due impacts from the COVID-19 pandemic. Eligible clients can receive assistance to cover up to 12 months of rent, utilities and/or arrearages with the option for an additional 3 months for housing stability. Priority consideration is provided for households that are facing eviction. Please note within the application where asked. Additionally, households in which one or more members is unemployed and has been unemployed for 90 days or more and/or are 50% AMI or below may be prioritized.

To qualify, you must:

    • Be a resident of City of Dallas
    • Rent your home or apartment
    • Demonstrate an adverse impact related to the COVID-19 pandemic
    • Have a household income of less than 80 percent of average median income (AMI)
    • Not have received assistance for the same time period from any other provider

Residents of Dallas – Apply for Rent Relief

IMPORTANT: Due to the overwhelming amount of applications that have been submitted since January 2022, processing time is taking longer than expected. Please plan on a eight to twelve week delay. Entering duplicate applications or calling to check on status only delays the process. Please use your ERAP Number (six digits) to log into your application to check on the status.

On-line applications are available for renters living in the City of Dallas.

The following organizations provide renters with rent and utility assistance:

Generally, applications will be processed in the order of receipt. Applications are subject to prioritization based on funding availability and staff capacity. In order to serve those with the highest level of need and most urgent risk of homelessness or housing instability, and to meet requirements set forth by the US Treasury for program delivery, applications for clients who are facing eviction will be assigned for review and processing first. Applicants who are unemployed and have been unemployed for 90 or more days and/or 50% AMI or below will also be prioritized for assignment and review.


FAQ

If you have questions, please visit our Frequently Asked Questions or call our intake line at 214-670-8416 Monday-Friday between 9 AM and 2 PM.


Facing Eviction?

Eligible Dallas residential tenants can apply for assistance by calling the Legal Aid of NorthWest Texas hotline at 1-888-529-5277 or by visiting Legal Aid's website www.lanwt.org


Other Opportunities for Rent Relief

Please visit our Other Opportunities for Rent Relief page for more organizations in Dallas providing rent relief. 


Landlords

Landlords may submit an application on behalf of their tenant by visiting https://dallas.govtech.kinetechcloud.com or https://dallasrentrelief.com. 

In order to receive payment, landlords must be registered as vendors with the City of Dallas. Landlords can register as a City vendor by emailing CODVendorRegistrations@dallascityhall.com or through the self-service portal at https://vendors.dallascityhall.com/webapp/VSSPROD/AltSelfService.

Registration is free. The City utilizes PayMode as a third-party processing service, which offers a Basic and a Premium mode upon registration. Vendors may also request to be set up for direct Electronic Funds Transfers (EFTs) from the City. 

If you are a landlord with 10 or more tenants in arrears who are eligible for the program, please email tammie.johnson@dallascityhall.com. We host on-site rent events to help large groups of eligible tenants at once.  


Rental Assistance Opportunities for Residents Outside of Dallas 

For individuals who are not residents of the City of Dallas.

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Equal Opportunity

City of Dallas, Office of Community Care affirmatively promotes equal opportunity and does not discriminate on the basis of race, color, gender, religion, ethnic or national origin, disability, or familial status in admission or access to benefits in programs or activities.

 

To view our dashboard with metrics about the Short-Term Emergency Mortgage and Rental Program - CLICK HERE