Strategic Customer Services
Citizen Survey

The City of Dallas Citizen Survey

City of Dallas 2009 Citizen Survey seeks answers on service levels.

The DirectionFinder Survey is a collaborative effort between the City of Dallas and ETC Institute.  The survey and its administration are standardized to assure high quality survey methods and comparable results to other jurisdictions nationwide. Participating households are selected at random and the household member who responds is selected without bias.

Mailings and follow-up phone calls gave each household more than one chance to complete the survey.  The DirectionFinder Survey was customized for Dallas and developed in close cooperation with city staff to assure comparability with previous Dallas Citizen Surveys . The City of Dallas selected items from a menu of questions about services and issues that affect the community; defined the jurisdiction boundaries used for sampling; and developed additional policy questions relevant to Dallas. All materials were be mailed out in both English and Spanish and all responses will remain anonymous.

(All links below are Adobe PDF unless noted otherwise)

2009 Direction Finder Survey

Report of Results
Geographic Comparisons
Demographic Survey

2007 National Citizen Survey

Summary Report
Report of Results
Normative Comparisons
Geographic Comparisons
Demographic Comparisons

2006 National Citizen Survey

Report of Results
Normative Comparisons
Geographic Comparisons
Demographic Comparisons

2005 National Citizen Survey

Summary Report
Report of Results
Normative Comparisons
Geographic Comparisons
Demographic Comparisons