Dallas, Texas

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Dallas Police Department
Management and Efficiency Study

TABLE OF CONTENTS
(Note: All files are in Adobe Acrobat pdf file format.)

  Cover
  Table of Contents
I Introduction
II Executive Summary
III Overview
V Leadership and Communication
V Goal Setting, Planning and Resource Allocation
VI Management Framework
VII Organization
VIII Development of Human Capital
IX Supervision
X Ensuring Efficient Operations
XI Eliminating Barriers to Effective Operations
XII Management Systems
XIII Office of the Chief
XIV Patrol Bureau
XV Homeland Security and Investigations Bureau
XVI Special Services Bureau
XVII Support Services Bureau
XVIII Administrative Services Bureau
XIX Citizen Survey Results
XX Employee Survey Results
XXI Benchmarking
XXII Best Practice Research
XXIII Focus Groups and Meetings with Citizens and Community Representatives
XXIV Implementation
Appendix A Citizen Survey Instrument
Appendix B Employee Survey Instrument

INDEX TO EXHIBITS

Exhibit II-1 Recommended Organizational Structure
Exhibit II-2 Staffing Implications Summary
Exhibit V-1 Approaches to Evaluating Performance and Setting Performance Expectations
Exhibit VII-1 Dallas Police Department Current Organization
Exhibit VII-2 Criteria for Evaluating Whether Functions Should be Centralized or Decentralized
Exhibit VII-3 Analysis of Centralization/Decentralization
Exhibit VII-4 Recommended Organizational Structure
Exhibit X-1 Civilianization Analysis
Exhibit X-2 Technology Projects
Exhibit X-3 Needed Investments in Equipment and Technology
Exhibit X-4 Assessment of 60 Randomly Selected Patrol Vehicles
Exhibit X-5 Current and Recommended "Home Storage" Vehicles
Exhibit X-6 Non-Standby Staffing Hours by Court
Exhibit XI-1 Analysis of Patrol Operations Division Paperwork Requirements
Exhibit XI-2 Special Assignments by Bureau
Exhibit XIII-1 ICP Coordination Unit Programs
Exhibit XIV-1 Citizen Expectations for Response Time Versus Actual Performance
Exhibit XIV-2 Criteria for Evaluating Whether Functions Should be Assigned to Specialized Staff or to a Specialized Unit
Exhibit XIV-3 Analysis of What Functions Should be Specialized and What Functions Should be Assigned to Generalists
Exhibit XIV-4 Recommended Patrol Operations Division Organization
Exhibit XIV-5 Officers Needed to Ensure 95% Probability Officer Will be Available When Call is Received
Exhibit XIV-6 Comparison of Current Staffing and Staffing Needed to Ensure 5% Probability Officer Will be Available
Exhibit XIV-7 Patrol Staffing Needs by Watch
Exhibit XIV-8 Recommended Patrol Staffing by Division and Watch
Exhibit XIV-9 Recommended Supervisory Staffing
Exhibit XVII-1 Expediter Unit Personnel Needed to Ensure 90 Percent Probability One Will be Available When Needed
Exhibit XIX-1 Citizen Response Time Expectations
Exhibit XXII-1 Nominations of Police Departments Utilizing Best Practices
Exhibit XXIV-1 Implementation Priorities
Exhibit XXIV-2 Implementation Plan

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