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Human Resources
Americans with Disabilities Grievance Procedure

This grievance procedure is established to meet the requirements of the Americans with Disabilities Act of 1990.  It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, program, or benefits by the City of Dallas.  The City’s Personnel Rules (Chapter 34 of the Dallas City Code) govern employment-related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of the complainant and location, date, and description of the problem.  Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to the City’s ADA Coordinator:

Molly McCall
Interim Director of Human Resources
City of Dallas
1500 Marilla, 6AS
Dallas, TX 75201

Within 15 calendar days after receipt of the complaint, the ADA Coordinator or his designee will contact the complainant to arrange a meeting to discuss the complaint and the possible resolutions.  Within 15 calendar days after the meeting, the ADA Coordinator or his designee will respond in writing and, where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape.  The response will explain the position of the City and offer options for substantive resolution of the complaint.

If the response by the ADA Coordinator or his designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the City Manager.

Within 15 calendar days after receipt of the appeal, the City Manager or his/her designee will contact the complainant to arrange a meeting to discuss the complaint and possible resolutions.  Within 15 calendar days after the meeting, the City Manager or his/her designee will respond in writing and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by the ADA Coordinator or his designee, appeals to the City Manager, and responses from these two offices will be retained by the City of Dallas for at least three years.

 

Dallas City Hall
1500 Marilla Street
Room 6A North
Dallas, Texas
75201


Director
Molly McCall Carroll

214-670-3120
214-670-3764 Fax



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