I have a problem concerning a parking enforcement officer. Who should I contact?

Contact the Parking Management/Enforcement office at (214) 670-5946.

I received notice that my car is in the auto pound. How do I go about getting it back?

For a vehicle to be released from the auto pound, the outstanding parking tickets, boot release fee, and the impoundment fee must be paid. For additional assistance, you may call the Customer Service Office, Monday through Friday, between 8:00 a.m. and 5:30 p.m. at 1-866-247-1951. By providing your license plate number, you will be informed of what is owed and where to pay.

How do I go about contesting a parking ticket?

If you are unable to come in for a hearing, you may have a hearing by mail.

City of Dallas
P.O. Box 650302
Dallas, Texas 75265-0302

Write a letter indicating why you believe the ticket should be dismissed. Be sure to include your name and address so the hearing officer can reply. The letter must be received on or before the administrative hearing date indicated on your ticket.

How do I obtain an extension to contest a parking ticket?

Call the Customer Service Office at 1-866-247-1951 to request an extension. A one-time 10-day extension will be given if you call on or before the due date on the ticket. Customer Service Office hours are Monday through Friday between 8:00 a.m. and 5:30 p.m.

I received a parking ticket for a vehicle I no longer own. What do I do?

Please note---the Vehicle Transfer Form and $5 must also be submitted to the State of Texas, Department of Motor Vehicles, for a complete motor vehicle transfer update. Please mail to:

By mail

City of Dallas
P.O. Box 650302
Dallas, Texas 75265-0302

How do I go about getting "No Parking" signs posted in my neighborhood?

By City of Dallas ordinance, "No Parking" signs are handled on a petition basis. In a residential area, the citizen must have a petition signed by 80% of affected citizens in the same block, on the same side of the street, with 51% being in favor of the change. There is a $50 non-refundable application fee and a fee of $25 per sign installed/removed. In a commercial area, the same procedure is followed; however, no fees are assessed. In either case, the engineer will make a site visit to approve/disapprove the change. Two major considerations are sight distance and whether the street is wide enough with parking to allow emergency vehicle access. For further information, call Transportation Engineering at (214) 670-3260.

To whom do I report a parking violation?

To report the violation, it is important to

1. obtain the type of parking violation,
2. location of violation,
3. license plate number of vehicle in violation,
4. description of the vehicle in violation, and
5. whether the violation is on public or private property.

Then, call the City Services Dispatch at 3-1-1 if you are calling from within the Dallas city limits or 214-670-5111.

Am I allowed to park my vehicle on any surface, including my front yard?

Motor vehicles in Dallas must be parked on an approved surface; this means concrete, asphalt or 6 inches of gravel with a border. It is a violation to park a vehicle on the lawn. Vehicles should be parked on a driveway or on the street where permitted. Call the City Services Dispatch at 3-1-1 if calling from within the Dallas city limits or 214-670-5111 to report a violation.

How do I get a boot taken off my vehicle?