Dallas, Texas
 City of Dallas Fire-Rescue FAQ
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1. Why is a fire engine sent when I call for an ambulance?
2. How can I get a copy of a Fire Report?
3. How can I get a copy of an EMS patient report?
4. How do I request a tour of a fire station?
5. Do I need to register my Fire Alarm or Medical Alarm?
6. Is there an Arson Hot Line?
7. If I have a complaint concerning Emergency 9-1-1 service, who do I call?
8. How do I report a complaint about a fire hazard?
9. Can I get a fire engine to visit my childrens school?
10. How can I find out about Fire Safety programs available through Dallas Fire-Rescue?
11. What is the best kind of fire extinguisher for my house?
12. Is there a Juvenile Fire Setter Counciling Program in Dallas?
13. How can I contact the Public Information Officer?
14. Smoke Alarms?
15. Fire Inspections?
16. Plan Reviews?
17. Can I get my blood pressure checked at the fire station?
18. I'm building a new home in Dallas and the homeowner's association rules state that I must put a wood-shingle roof on my home. Do I have a choice?
19. How can I relay a compliment concerning Fire-Rescue Service?
20. How can I file a complaint concerning Fire-Rescue Service?
21. How do I become a Dallas Firefighter or Fire Prevention Officer?

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1. Why is a fire engine sent when I call for an ambulance?
A fire engine is automatically sent as a first responder when a MICU is assigned to a Heart Attack, Unconscious Person, or a Major Accident type call. Additionally, if the assigned MICU is greater than 6 minutes away, then an engine will be assigned as a first responder. The engine personnel are trained to administer advanced first aid until the arrival of the MICU.

2. How can I get a copy of a Fire Report?
Fire reports may be obtained from the Arson and Fire Investigation Division at 1551 Baylor Street, Suites 500, (214) 670-4312. 

3. How can I get a copy of an EMS patient report?
Medical reports for services provided by a Dallas Fire-Resue Ambulance are available at 1551 Baylor Street, Suites 300. Only the actual patient or a relative, with proper ID, may obtain these records, (214) 670-4311. 

4. How do I request a tour of a fire station?
To request a tour or to request an engine for your school, write dfrshowandtell@dallascityhall.com 

5. Do I need to register my Fire Alarm or Medical Alarm?
The City of Dallas requires that Fire/Medical alarms be registered with Dallas Fire-Rescue after the first false Fire/Medical alarm is initiated at an alarm site. Registration Fee is $10. An alarm service fee is charged of $50 for resident and $100 for business for each false fire alarm notification in excess of one per month. A service fee of $100 is charged for each false medical alarm in excess of one per year. For information on registration and waiver of false alarm calls, contact Dallas Fire-Rescue at (214) 670-4514. For information on billing, contact the Special Collection Division of the City Controller's Office at (214) 670-3438, Monday through Friday, between 8:15 a.m. and 5:15 p.m. 

6. Is there an Arson Hot Line?
Yes. To report any information that may be useful in solving a possible arson fire call (214) 670-4597.

7. If I have a complaint concerning Emergency 9-1-1 service, who do I call?
For problems related to Police, Fire or Emergency Medical Service response, contact the appropriate department at: Police Department Communications Center, (214) 670-5253, 24-hour number; Fire-Rescue Communications Center, (214) 744-4444, 24-hour number; or Fire-Rescue EMS Office, (214) 670-4311, Monday through Friday, between 9 a.m. and 6 p.m.

8. How do I report a complaint about a fire hazard?
Call the Fire Prevention at (214) 670-4319. 

9. Can I get a fire engine to visit my child's school?
To request an engine for your school, write dfrshowandtell@dallascityhall.com. There is a minimum 10 day advance notice required for engine requests. Please note that the engine assigned to your event will be in service and responding to emergency calls as needed. Therefore it is important to understand that the engine may arrive late, leave early or not show due to the nature and time required to attend the emergency call.

10. How can I find out about Fire Safety programs available in Dallas?
Call the Inspection & Life Safety Education Division at (214) 670-4633 or visit our Inspection Life Safety & Education Division menu or email us at: DFDEducation@dallascityhall.com.

11. What is the best kind of fire extinguisher for my house?
A multi-purpose fire extinguisher is best for the home. Look for the rating to be at least 2A:10B:C on the label. This extinguisher can be used on any type of fire commonly found in the home. It will often be labeled A-B-C.

12. Is there a Juvenile Fire Setter Counciling Program in Dallas?
Dallas Fire-Rescue has an intervention program to disrupt the fire setting trends of young people. Call (214) 670-4312.

13. How can I contact the Public Information Officer?
Media requests and information regarding major fire/emergency medical service incidents may be obtained from the Public Information Officer at (214) 670-7949.

14. Smoke Alarms?
Smoke alarms are available to the public free of charge. Fire-Rescue personnel will install smoke alarms in the residences of people that lack this protection. Call (214) 670-7016, which is the smoke alarm request line.

15. Fire Inspections?
All commercial occupancies within the city are subject to inspection by Dallas Fire-Rescue. Inspections are inititated in a variety of ways: by request, citizen complaint, application for certain licenses/permits, and by routine inspection activity. To request an inspection or register a complaint regarding a fire hazard, call (214) 670-4319. Fire inspection reports may be obtained at 1551 Baylor Street, Suite 400. (214) 670-4319.

16. Plan Reviews?
For information regarding plans review of fire protection systems, fire lanes, flammable liquid storage tanks, etc. Call (214) 948-4049.

17. Can I get my blood pressure checked at the fire station?
Yes. We offer this service free at all fire stations in Dallas on Saturdays between 1:00 PM and 4:00 PM.

18. I'm building a new home in Dallas and the homeowner's association rules state that I must put a wood-shingle roof on my home. Do I have a choice?
The State of Texas has passed a law which states that to the extent which deed restrictions require the installation of wood shingle roofs, those deed restrictions are void. Deed restrictions which allow for choices of roof types are common, and they are legal. Typical deed restrictions give homeowners a choice of wood shingle, slate, or tile roofs. Dallas Fire-Rescue encourages homeowners associations to relax deed restrictions to allow high quality composition shingles which are not only reasonably priced, but offer a much higher degree of fire protection than wood shingles.

19. How can I relay a compliment concerning Fire Department Service?
For compliments concerning the Emergency Medical Services, contact the EMS Office, (214) 670-4311, Monday through Friday, between 9:00 AM and 6:00 PM or write to EMS Office,
1500 Marilla Street,Room 7AS, Dallas, Texas 75201.

For compliments concerning other Dallas Fire-Rescue Services, contact the Administrative Office, (214) 670-4611, Monday through Friday, between 8:00 AM and 5:00 PM or write to Dallas Fire-Rescue, 1500 Marilla St., Room 7AS, Dallas, Texas 75201.

20. How can I file a complaint concerning Fire Department Service?
Fire Service (214) 670-3794 Executive Deputy Chief
9-1-1 Operators (214) 670-4770 Supervisor
Fire Dispatch (214) 670-5085 Deputy Chief
Inspection and Code Enforcement (214) 670-4319 Duty Officer
Personnel (214) 670-7020 Section Chief
Paramedics (214) 670-4311 EMS Office

 


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