1. Why is a fire engine sent when I call for an ambulance?
A fire engine is automatically sent as a first responder when a MICU is assigned to a Heart Attack, Unconscious Person, or a Major Accident type call. Additionally, if the assigned MICU is greater than 6 minutes away, then an engine will be assigned as a first responder. The engine personnel are trained to administer advanced first aid until the arrival of the MICU.

2. How can I get a copy of a Fire Report?
Fire reports may be obtained from the Arson and Fire Investigation Division at 1551 Baylor Street, Suites 500, (214) 670-4312. 

3. How can I get a copy of an EMS patient report?
Medical reports for services provided by a Dallas Fire-Resue Ambulance are available at 1551 Baylor Street, Suites 300. Only the actual patient or a relative, with proper ID, may obtain these records, (214) 670-4311. 

4. How do I request a tour of a fire station?
To request a tour of a fire station or to schedule a fire engine to visit your site, call (214) 670-5466 Monday through Friday 8:00 AM to 5:00 PM. 

5. Do I need to register my Fire Alarm or Medical Alarm?
The City of Dallas requires that Fire/Medical alarms be registered with Dallas Fire-Rescue after the first false Fire/Medical alarm is initiated at an alarm site. Registration Fee is $10. An alarm service fee is charged of $50 for resident and $100 for business for each false fire alarm notification in excess of one per month. A service fee of $100 is charged for each false medical alarm in excess of one per year. For information on registration and waiver of false alarm calls, contact Dallas Fire-Rescue at (214) 670-4514. For information on billing, contact the Special Collection Division of the City Controller's Office at (214) 670-3438, Monday through Friday, between 8:15 a.m. and 5:15 p.m. 

6. Is there an Arson Hot Line?
Yes. To report any information that may be useful in solving a possible arson fire call (214) 670-4597.

7. If I have a complaint concerning Emergency 9-1-1 service, who do I call?
For problems related to Police, Fire or Emergency Medical Service response, contact the appropriate department at: Police Department Communications Center, (214) 670-5253, 24-hour number; Fire-Rescue Communications Center, (214) 670-4700, 24-hour number; or Fire-Rescue EMS Office, (214) 670-4311, Monday through Friday, between 9 a.m. and 6 p.m.

8. How do I report a complaint about a fire hazard?
Call the Fire Prevention at (214) 670-4319. 

9. Can I get a fire engine to visit my child's school?
To request a tour of a fire station or to schedule a fire engine to visit your site, call (214) 670-5466 Monday through Friday 8:00 AM to 5:00 PM.

10. How can I find out about Fire Safety programs available in Dallas?
Call the Fire Prevention and Inspection Division at (214) 670-3394 or visit our Fire Safety Education Menu.

11. What is the best kind of fire extinguisher for my house?
A multi-purpose fire extinguisher is best for the home. Look for the rating to be at least 2A:10B:C on the label. This extinguisher can be used on any type of fire commonly found in the home. It will often be labeled A-B-C.

12. Is there a Juvenile Fire Setter Counciling Program in Dallas?
Dallas Fire-Rescue has an intervention program to disrupt the fire setting trends of young people. Call (214) 670-4312.

13. How can I contact the Public Information Officer?
Media requests and information regarding major fire/emergency medical service incidents may be obtained from the Public Information Officer at (214) 670-7949.

14. Smoke Detectors?
Smoke detectors are available to the public free of charge. Low income, elderly, disabled citizens are targeted. Fire-Rescue personnel will install the detectors in your home. Call (214) 670-4319.  You may also call 214-670-7016 which is an automated smoke detector request line.

16. Plan Reviews?
For information regarding plans review of fire protection systems, fire lanes, flammable liquid storage tanks, etc. Call (214) 670-4307.

17. Can I get my blood pressure checked at the fire station?
Yes. We offer this service free at all fire stations in Dallas on Saturdays between 1:00 PM and 4:00 PM.

18. I'm building a new home in Dallas and the homeowner's association rules state that I must put a wood-shingle roof on my home. Do I have a choice?
The State of Texas has passed a law which states that to the extent which deed restrictions require the installation of wood shingle roofs, those deed restrictions are void. Deed restrictions which allow for choices of roof types are common, and they are legal. Typical deed restrictions give homeowners a choice of wood shingle, slate, or tile roofs. Dallas Fire-Rescue encourages homeowners associations to relax deed restrictions to allow high quality composition shingles which are not only reasonably priced, but offer a much higher degree of fire protection than wood shingles.

For compliments concerning other Dallas Fire-Rescue Services, contact the Administrative Office, (214) 670-4611, Monday through Friday, between 8:00 AM and 5:00 PM or write to Dallas Fire-Rescue, 1500 Marilla St., Room 7AS, Dallas, Texas 75201.