Most commonly requested services are available online.  For services not available on the Internet please contact a 3-1-1 operator to assist you.  If you are outside City limits please call (214) 670-5111.  

How to reach 3-1-1

What is 3-1-1?
3-1-1 is the City of Dallas´ system to handle non-emergency requests for service.

3-1-1 is an easily remembered telephone number which immediately links citizens with special call takers who can help them with anything from potholes and stray animals to speaking at a City Council meeting.

Why 3-1-1?
3-1-1 provides access to City services 24 hours a day, 7 days a week, all year round.

9-1-1 receives millions of calls.  Most are emergencies, but many are not.  3-1-1 reduces the number of non-emergency calls to 9-1-1.  This will allow emergency personnel to respond more quickly.

3-1-1 is the City's answer to handling non-emergency calls and requests for City services.  3-1-1 allows call takers to answer and respond to all emergency calls first, then answer 3-1-1 non-emergency requests for service.

How does it work?
Incoming 3-1-1 calls are answered by highly skilled call takers called Telecommunications Specialists.  They are trained to answer both 9-1-1 and 3-1-1 calls.

When you call 3-1-1 to make a request for service, the call taker will ask you for detailed information regarding your request.  This information is immediately sent to the appropriate City department via computer for handling.

During high call volume periods, a detailed message may be left on an interactive voice recorder.  Once the call volume drops, call takers will immediately process any pending requests.

Advanced Technology
3-1-1 features state-of-the-art technology developed by the City of Dallas and Southwestern Bell.