Environmental and Health Services - Frequently Asked Questions

Environmental Assessments

Does the City of Dallas spray for mosquitos?
Please visit our Mosquito Control section for information.

How can I receive information on the pollen count?
Call "972-ALLERGY" (255-3749) for the daily pollen count.

How can I get information on the City's smoking ordinance?
Call the Environmental Assessment office at (214) 948-4429.

I have a problem with rats in my house. What can I do?
The City's Environmental Assessment office offers control advice only; it does not provide exterminating or removal services. To obtain a rodent control brochure or to receive advice on controlling rodents, call Environmental Assessment at (214) 948-4429.

How do I file a complaint about noise?
Call the Environmental Assessment office at (214) 948-4429 to report loud noise from a stationary source, including noise from adjacent properties (e.g., air conditioner units, night clubs, or dumpsters being emptied). Aircraft noise complaints should be referred to the Aviation Department by calling (214) 670-6610. Complaints of noise from moving vehicles are handled by the Police Department.

I have a swarm of bees in my yard. What can I do?
Dust the nest with Resmethrin at night when the bees have returned to the nest or contact a beekeeper to have them removed. (Beekeepers are listed in the yellow pages of the telephone book.)

Financial Assistance

Where can persons receive financial help with utility bills and rent?
Contact the Social Services units at the MLK Community Center at (214) 670-8355 or the West Dallas Multipurpose Center at (214) 670-6340.