Dallas, Texas
       
 


City of Dallas
Drought Contingency Plan

(PDF)


Freezing Pipes Bill Stuffer
(PDF)


Certifications
(Below files are PDF format)
ISO 9001
ISO 14001
OHSAS 18001

 

Water Utilities Contacts

New accounts; Billing inquiries; Changes in service; or General information, call DWU's Customer Service Division (8:00 a.m. to 5:00 p.m., Monday through Friday) at (214) 651-1441.

To report the following water and sewer emergencies: Main breaks; Fire hydrant leaks; or Stopped sewers; or to request Meter leak repairs; or Emergency water turn-offs; contact the City Services Dispatch at 3-1-1 when dialing from inside the city limits, or (214) 670-5111 when dialing from outside the city limits.

To learn about the following: Water and sewer service permits; or Availability of water and sewer mains, call DWU's Permit Section (8:00 a.m. to 4:30 p.m., Monday through Friday) at 214-948-4500.

  Customer Service Division
  214-651-1441
   
 

Distribution Division
214-670-8007

(24 Hour) Line Locates
3-1-1
214-670-5111 (outside city limits)

Pavement Repairs
For Water Distribution - call 214-670-8521
For pavement repairs concerning sewer repairs -
call 214-670-8753

 
 
Engineering Services
214-671-9527
 
 
Capital Services
214-948-4615
 
 
Meter Operations Division
214-670-8213
 
 
Pipeline Project Management
214-948-4560
 
 
Pumping
214-670-8061
 
 
Purification
214-670-0900
   
  Stores
214-670-8686
   
  Vault
320 E Jefferson Boulevard, Room 215
Dallas, Texas 75203

(214) 948-4584
   
  Water Facilities Project Management
214-948-4310
   
  Wastewater Collection
214-670-8003
   
  Wastewater Facilities Project Management
214-948-4561
   
  Wastewater Treatment - Central
214-670-7406
   
  Wastewater Treatment - Southside
214-670-8565
   
  Wholesale Services
214-670-5886
   
 

Water Conservation
214-670-3155

 

  Save Water, Nothing Can Replace It
Conservation
   
  Water Quality
Water Quality
   
  Helping Others
Helping Others
   
   

 
     

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