Dallas, Texas

City of Dallas
Drought Contingency Plan


Freezing Pipes Bill Stuffer

(Below files are PDF format)
ISO 9001
ISO 14001
OHSAS 18001

Water Utilities

Department Director
Jo M. (Jody) Puckett, P.E.

Dallas City Hall
1500 Marilla Street, Room 4A North
Dallas, TX 75201

Customer Service Number/ Hours of Operation:
Phone: (214) 651-1441
Monday - Friday 8am-5:00 pm

Administration Office Numbers:
Phone: (214) 670-3146
Fax: (214) 670-3154

Request to open an account Online

Toilet replacement program helps Dallas residents save water and money

No lawn watering between 10 a.m. to 6 p.m. from April 1 to Oct. 31 

Our Vision:

To be an efficient provider of superior water and wastewater service and a leader in the water industry.

Our Mission is to:

  • Provide services vital to the health and safety of Dallas citizens and our customers;
  • Provide excellent response to the needs of our customers at a fair and reasonable cost;
  • Value and respect our employees;
  • Continuously plan for the future.

Dallas Environmental Education Initiative (EEI) - This program is offered by the City of Dallas to educate school children on the importance of water conservation and recycling. Lessons are currently available to registered DISD schools for Kindergarten to 5th Grade classes.

Twice Weekly Watering
Watering Schedule
in Effect

Dallas Water Reservoirs Lake Levels
Dallas Water Reservoirs
Lake Levels

Save Water, Nothing Can Replace It

Water Quality
Water Quality

Helping Others
Helping Others

Long Range Plan

Green Dew logo

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