Dallas, Texas

City of Dallas
Drought Contingency Plan


Freezing Pipes Bill Stuffer

(Below files are PDF format)
ISO 9001
ISO 14001
OHSAS 18001


Billing & Account Information

Opening a New Account:

You may now request to open an account Online or you may call the City of Dallas Water Utilities Department (DWU) Customer Service Division at (214) 651-1441 on weekdays. Or stop by our Customer Service Lobby in Room 1A North of Dallas City Hall, 1500 Marilla Street.

Water Utilities Phone Numbers

Billing & Account Information:
Phone: (214) 651-1441
Fax: (214) 670-3760

Customer Service Supervisors


Deposits will be billed on your first bill. However, a deposit is not required if you meet at least one of the following criteria:

Your credit history with DWU is good;

You are at least 65 years old;

You own or are in the process of buying the property to be served;

You have a letter of guarantee from another person who has a good credit history with DWU; or

Your account with another utility was not delinquent, and timely payments were made for 12 consecutive months.

Some customers who do not need to pay a security deposit when they apply for service are asked to do so later because they become delinquent or develop an unsatisfactory credit history with DWU.

  Save Water, Nothing Can Replace It
  Water Quality
Water Quality
  Helping Others
Helping Others


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