Dallas, Texas

Code Compliance
Transportation Regulation  |  FAQs

Transportation Regulation issues permits for the following services (companies, vehicles and drivers/attendants/operators):

Ambulances (private) Shuttles
Horse–drawn carriages Taxi-cabs
Limousines Emergency wreckers (DPD)
Pedi-cabs Motor vehicle tow (private property)
Vehicle Immobilization (booting)  

I want to go to work for one of the above services. What do I need to do?

Contact the service you want to work for and that service provider will provide you with an application and inform you what you need. Then the application should be submitted in person to the following address:

Transportation Regulation
3131 Dawson, 2nd Floor
Dallas Texas 75226

My vehicle was towed. What do I need to do?

If your vehicle was towed from an apartment complex, parking lot or other private property parking area, you should look for signs posted on the property to restrict parking that will identify the towing company. If you are unable to locate any signs you may contact the apartment complex management to determine which company is contracted to do their towing. You may also contact 9-1-1 and they will be able to tell you if your vehicle was towed and by whom.

I want to file a complaint against a taxicab driver/company. How do I file a complaint?

If you were picked up in:

  • Dallas Call Transportation Regulation at 214-670-3161, or 3-1-1
  • Love Field Airport Call Love Field Airport Operations at 214-670-6148
  • D/FW Airport Call D/FW Airport Ground Transportation at 972-574-5879
  • Fort Worth Call Fort Worth Transportation at 817-871-6987

My vehicle was wrongfully towed. How do I file a complaint?

Call Transportation Regulation at 214-670-3161, or 3-1-1. A request will be made for a brief letter describing the incident (be sure to include your name, address, and phone number), and a copy of the receipt received from the wrecker service or storage facility when the vehicle was reclaimed.

A complaint may also be filed in the Justice of the Peace court to recover towing fees and the cost to repair any damage that may have occurred as a result of the vehicle being towed may be possible. You can find the Justice of the Peace precinct information listed in the blue pages of the Greater Dallas Business White Pages telephone directory. For additional Justice of the Peace information, contact the Dallas County Constable’s office at 214-653-7121.

Complaints may also be filed with the Texas Department of Licensing and Regulation online at www.license.state.tx.us

I think my vehicle was fraudulently booted. What do I do?

Call Transportation Regulation at 214-670-3161 or 3-1-1. A request will be made for a brief letter describing the incident (be sure to include your name, address and phone number so staff can contact you as well as a copy of your receipt).

A complaint may also be filed in the justice of the peace court to recover booting cost. You can find justice of the peace precinct information in the blue pages of the Greater Dallas Business White Pages. For additional JP information, contact the Dallas County Constable’s Office at 214-653-7121.

Complaints may also be filed with the Texas Department of Licensing and Regulation online at www.license.state.tx.us

 


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